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Shipping, Cancellations & Returns

Shipping, Returns, Refunds & Cancellation Policy

THESE STANDARD TERMS OF SALE ("TERMS OF SALE") IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THESE TERMS OF SALE DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE. 

THESE TERMS OF SALE IS A LEGALLY BINDING DOCUMENT BETWEEN BUYER AND SELLER WHERE THE SELLER HAS MADE THE OFFER TO SELL THE PRODUCTS BY LISTING THE SAME ON OUR APP AND BUYER HAS ACCEPTED SUCH OFFER OF THE SELLER BY AGREEING TO BUY THE PRODUCT SO OFFERED ON APP. THESE TERMS OF SALE WILL BE EFFECTIVE AND BINDING ON THE SELLER UPON SELLER'S ADVERTISING, EXHIBITING AND CREATING A LISTING OF THE PRODUCT ON THE WEBSITE, AND SHALL BE EFFECTIVE AND BINDING ON THE BUYER UPON BUYER AGREEING TO PURCHASE THE PRODUCTS SO LISTED BY THE SELLER. 

In these Terms of Sale, a User (whether guest user or registered user) who purchase various Products (as defined below) from the Seller on the website located at the URL www.amodadeals.com and mobile application under the name and style "AmodaDeals" (the Website) is referred to as "Buyer" and the Seller is referred to as an individual or any legal entity who list, advertise, exhibit, offers to sell, make available, market, sale and deliver any Products through the Website to the Buyer (referred to as "Seller"). These Terms of Sale describe, inter alia, the terms of offer for sale/sale, acceptance of offer for sale by Buyer and the purchase of goods and services ("Products") through the Website from the Seller. These Terms of Sale also contains certain statements and disclaimers made by Amoda Infotech Private Limited ("Amoda Infotech" or “Amodadeals”) which shall be binding on Buyer and Seller, as the case may be. Sometimes both Buyer and Seller are collectively referred to as "You" with its grammatical variations and cognate expressions.

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE LISTING ANY PRODUCT OR BEFORE PURCHASING ANY PRODUCTS. THESE TERMS OF SALE ARE IN ADDITION TO VARIOUS AGREEMENTS, TERMS, PRIVACY POLICY, TERMS OF USE AND ALL OTHER POLICIES OF THE WEBSITE. SELLER MAY INCLUDE ADDITIONAL OR CONFLICTING TERMS AND CONDITIONS OF SALE IN THE PRODUCT LISTING OR PRODUCT DESCRIPTION AS MADE AVAILABLE ON THE WEBSITE ('ADDITIONAL TERMS OF SALE'). IF THERE IS ANY CONFLICT BETWEEN THESE TERMS OF SALE AND THE ADDITIONAL TERMS OF SALE, THE ADDITIONAL TERMS OF SALE SHALL TAKE PRECEDENCE TO THE EXTENT OF SUCH CONFLICT AND IN RELATION TO THAT SALE. IF A SELLER DOES NOT AGREE WITH THESE TERMS OF SALE, PLEASE DO NOT LIST OF MAKE ANY OFFER FOR SALE OF ANY PRODUCTS ON THE WEBSITE AND IF A BUYER DOES NOT AGREE TO THESE TERMS OF SALE AND ADDITIONAL TERMS OF SALE, PLEASE DO NOT BUY OR ATTEMPT TO BUY ANY PRODUCT LISTED ON THE WEBSITE.

These Terms of Sale are subject to revision at any time and hence both Buyers and Sellers are requested to carefully read these Terms of Sale from time to time before listing any Product or before making any purchase of the Products. The revised Terms of Sale shall be made available on the Website. If such a facility is provided, you may determine when these Terms of Sale were last modified by referring to the "Last Updated" legend provided above. You are requested to regularly visit the Website to view the most current Terms of Sale. It shall be your responsibility to check these Terms of Sale periodically for changes and Buyer should also check Additional Terms of Sale of the Seller on the Product listing. You may be asked to provide your specific consent to any updates in a specified manner before any further use of the Website and related services. If no separate consent is sought, your continued use of the Website following such changes and modifications to the Website or these Terms of Sale will constitute your acceptance of such changes or modifications.

 

1. Offer and Acceptance of the Product

1.1 The Seller hereby makes an offer to sell the Products listed by Seller on the Website and the Buyer upon agreeing to purchase the Products so listed by the Seller hereby accepts such offer to sell by the Seller. Accordingly, the contract for sale of the Product is be a bipartite contract between Buyer and the Seller. Amoda Infotech is not a third party beneficiary under such bipartite contract. The Buyer understands and agrees that the offer for sale of the Product by the Seller is not an absolute or an un-conditional offer. Such offer to sale by the Seller is subject to repudiation by the Seller at any time before the delivery of the Product to the Buyer and without any obligation to assign or provide any reason for such repudiation and without any consent from the Buyer and without any liability or any obligation towards the Buyer. The Seller and Buyer understand and agree that Amoda Infotech has the right to cancel any sale transaction, listing or acceptance (i) for any reason in accordance with the Seller Agreement, these Terms of Sale, Website Terms of Use, Privacy Policy or under any contract or policy between Amoda Infotech on one hand and the Seller or the Buyer on the other hand, or (ii) under an order or instruction from any statutory, quasi-judicial or judicial authority.

 

2. Product(s)

2.1 All offer of sale of Products are governed by the description and specifications of the Product, terms of warranties provided by the respective manufacturer/Sellers/brand owners (as applicable) in addition to these Terms of Sale. In the event a manufacturer/Sellers/brand owners (as applicable) is providing any warranty, details of such warranty will be specified on the relevant Product webpage on the Website or on the label printed on the Product package. Such warranties are provided by manufacturer/Sellers/brand owners (as applicable) and will be fulfilled by the manufacturer/Sellers/brand owners (as applicable).

2.2 The availability of the Product under the offer to sell is subject to change without notice prior to the purchase of the Product by the Buyer. However, there may be circumstances where the Product may not be available to be delivered to the Buyer after the purchase transaction. In such an event, Seller may cancel or instruct Amoda Infotech to cancel such purchase transaction without any recourse to Buyer and without any liability to the Seller or to Amoda Infotech. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Amoda Infotech shall have the sole discretion to determine the mode of reversal from the above options.

2.3 With respect to the sale of Product by Seller to the Buyer, the Seller hereby represents and warrants to the Buyer that:

  • Seller has the right to sell the Products to the Buyer on or through the Website;
  • Buyer shall have and enjoy quiet possession of the Products;
  • Products shall be free from any charge or encumbrance in favour of third party;
  • Buyer shall be entitled to all the warranties and other collaterals applicable to the Product or as generally made available by the manufacturer or seller of the Product;
  • Product shall meet the description and specifications as provided on the Website.

3. Pricing & Shipping Charges Information

3.1 The Selling Price of the Product is subject to change without notice prior to the purchase of the Product by the Buyer. The Selling Price is provided on the Website on 'as is' basis as provided by the Seller. Due to technical reasons there may be errors in Selling Price which may be corrected by the Seller at any time and any acceptance of offer of sale by the Buyer of the Products subject to such faulty Selling Price shall, subject to discretion of the Seller, not be a valid acceptance and such transaction can be avoided by the Seller.

3.2 All prices are inclusive of VAT unless stated otherwise.

3.3 Shipping charges descriptions are as follows

For weight up to 7.5 Kg shipping charges are as follows

 

Category

KMs

Cost in Rs

Grocery/Fashion

0-1.5 KMs

19

Grocery/Fashion

1.6 – 3.9 KMs

35

Grocery/Fashion

4 – 8 kms

49

Grocery/Fashion

8.1 kms & above

69

Home Appliances

0-1.5 KMs

19

Home Appliances

1.6 – 3.9 KMs

35

Home Appliances

4 – 8 kms

49

Home Appliances

8.1 kms & above

69

Home Furniture & Electronics

0-1.5 KMs

49

Home Furniture & Electronics

1.6 – 3.9 KMs

79

Home Furniture & Electronics

4 – 8 kms

99

Home Furniture & Electronics

8.1 kms & above

149

 

3.4 In case of orders involving more than one merchants or categories, Net Shipping charges will be calculated as follows

Net Shipping cost will be highest delivery cost of a product in that order transaction + 15% of the highest delivery cost.

Eg: for a Product 1 delivery cost = Rs. 20, Product 2 delivery cost Rs. 25, Product 3 delivery cost Rs. 19

Net Shipping cost to customer will be Rs. 25+(15% x 25)= Rs. 28.75

 

3.5 For weight above 7.5 Kg shipping charges will be conveyed separately post order placement after communication with merchant based on delivery distance and mode of transportation.

 

4. Delivery of the Product

4.1 There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website. Delivery of products and services may or may not be undertaken by AmodaDeals as it facilitates users to go and pick up from shops / retailers and sellers.

4.2 Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.

4.3 Since delivery of products purchased is not a core part of AmodaDeals services, Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product. Also delivery of products may be taken directly by the seller on AmodaDeals platform which Amodadeals may facilitate OR buyer can directly pick it up from the seller as it is a Hyper local service ( engaging local market)

4.4 Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to Amoda Infotech for any loss of any fee or charges that Amoda Infotech and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Amoda Infotech and its third parties are not consequential or indirect.

4.5 The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.

5. Return Policy for Products

5.1 Buyer's Product related complaint for refund or replacement will be processed in accordance with the return policy, Both Buyer and Seller agree to this Return Policy. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.

5.2 Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.

5.3 The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.

5.4 In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. AmodaDeals shall have the sole discretion to determine the mode of reversal from the above options.

5.5 Buyer agrees that if the returned Product is not accepted by the Seller then AmodaDeals shall have the right liquidate or sell those Products and give all the valid title, rights and interests including warranties and other collaterals and benefits associated with those Products (as the Buyer would have received from the Seller) to any third party to whom those Products are sold.

Cancellation of transaction / orders

6.1 Cancellation by Seller: There may be certain orders that Seller is unable to accept and has the right to cancel either by the Seller directly or Seller can instruct AmodaDeals to cancel such order. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to the Seller or to AmodaDeals. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. AmodaDeals shall have the sole discretion to determine the mode of reversal from the above options. In the event a promotional code given by AmodaDeals is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order. The above is the sole remedy of the Buyer and the sole liability of the Seller and sole responsibility of AmodaDeals for any cancellation of the purchase order by the Seller or otherwise other than by the Buyer.

6.2 Cancellation by the Buyer: In case of requests for order cancellations, Orders can only be cancelled after 30 minutes of placing the order. Cash on Delivery orders can not be cancelled. Seller reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Seller receives a cancellation notice and the order has not been processed, Seller may cancel the order and refund the entire amount to Buyer within a reasonable period of time. Seller will not be able to cancel orders that have already been processed by the Seller. Buyer agrees not to dispute the decision made by Seller and accept Seller's decision regarding the cancellation.

Cancellation Charges are as follow

All the orders which are cancelled after 30 minutes of placing the order entire shipping cost will be deducted from the payment made and then the refund will be processed.

6.3 Set-off of any benefits availed by the Buyer: In case the Buyer has availed any benefit under any marketing or promotions provided by AmodaDeals in relation to the Product for which the order has been cancelled by the Buyer or by the Seller, Buyer agrees and authorizes Japer Infotech to recover such benefits from the Buyer or set-off the same from any refunds to the Buyer.

Governing Law

7.1 These Terms of Sale shall be governed in accordance with the laws of India without reference to conflict of laws principles. You acknowledge that these Terms of Sale are solely for your benefit. It is not for the benefit of any other person, except for your successors and permitted assigns.

Disclaimer by AmodaDeals

8.1 AmodaDeals’s ROLE IS THAT OF AN INTERMEDIARY IN THE FORM OF AN ONLINE MARKETPLACE AND IS LIMITED TO MANAGING THE WEBSITE TO ENABLE SELLER TO EXHIBIT, ADVERTISE, DISPLAY, MAKE AVAILABLE AND OFFER TO SELL THE PRODUCTS AND TO ENABLE BUYER TO PURCHASE THE PRODUCTS SO OFFERED, AND OTHER INCIDENTAL SERVICES TO FACILITATE THE TRANSACTIONS BETWEEN SELLERS AND THE BUYERS. ACCORDINGLY, THE CONTRACT FOR SALE OF ANY OF THE PRODUCTS SHALL BE A BIPARTITE CONTRACT BETWEEN SELLER AND THE BUYER. AT NO TIME SHALL AMODADEALS HAVE ANY OBLIGATIONS OR LIABILITIES IN RESPECT OF SUCH CONTRACT NOR SHALL AMODADEALS HOLD ANY TITLE IN THE PRODUCTS. THE TITLE IN THE PRODUCTS AND OTHER RIGHTS AND INTEREST IN THE PRODUCTS SHALL DIRECTLY PASS TO THE BUYER FROM THE SELLER.

8.2 THESE TERMS OF SALE SHALL NOT AMEND OR MODIFY ANY AGREEMENTS, CONTRACTS, TERMS OR POLICIES BETWEEN THE BUYER OR SELLER ON ONE HAND AND AMODADEALS ON THE OTHER HAND.

8.3 AMODADEALS DOES NOT CONTROL, ENDORSE OR ACCEPT RESPONSIBILITY FOR ANY PRODUCT (INCLUDING BUT NOT LIMITED TO PRODUCT CATALOGUES) OFFERED BY SELLERS ACCESSIBLE THROUGH THE WEBSITE OR ANY LINKED SITES. AMODADEALS MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER ABOUT, AND SHALL NOT BE LIABLE FOR, THE SELLER OR ANY SUCH THIRD PARTIES, THEIR PRODUCTS INCLUDING REPRESENTATIONS RELATING TO MERCHANTABILIGY, FITNESS OF A PRODUCT OR SERVICE FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS. ANY TRANSACTIONS THAT BUYER MAY HAVE WITH SUCH THIRD PARTIES ARE AT Buyer's OWN RISK. THE PRODUCTS SHALL BE SUBJECT TO SELLER'S TERMS AND CONDITIONS FOR WARRANTY, SERVICE AND MAINTENANCE, AND AMODADEALS DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE SAME. AMODADEALS ALSO DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE USAGE OF THE PRODUCTS BY THE BUYER.

8.4 AMODADEALS SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY ILLEGAL, INFRINGING, FAKE, DUPLICATE, SPURIOUS, DEFECTIVE OR COUNTERFEIT, REFURBISHED, EXPIRED PRODUCTS PURCHASED BY BUYER FROM THE SELLER AND AMODADEALS SHALL NOT ASSUME ANY LIABILITY IF THE PRODUCT PURCHASED OR AVAILED BY BUYER FROM THE SELLER IS NOT EXACTLY AS PER SPECIFICATIONS DETAILED IN THE PURCHASE CONFIRMATION ORDER.

8.5 AmodaDeals is in no way responsible or liable for the offer for sale or sale of the Product by the Seller to the Buyer, its delivery, the warranty terms (if any) related to the Product and the return, refund or cancellation of purchase of any Products.

8.6 AmodaDeals does not warrant that the sale price provided by the Seller of the Product is accurate, proper and valid. Any error in the sale price shall be solely attributed to the Seller and not to AmodaDeals. Prices, Product description and availability of the Product are Seller's responsibility.

8.7 Buyer expressly acknowledges that the Seller selling the defective Product will be responsible to Buyer for any claims that Buyer may have in relation to such defective Product and AmodaDeals shall not in any manner be held liable for the same.

8.8 AmodaDeals shall not assume any liability for the non-availability of the Product, delivery of the Product directly by the Seller and the installation of the Product where required.

Return / Replacement Criteria

Eligible

  • You received a faulty/defective item
  • You received a physically damaged item (This is valid only if it has been delivered / shipped to the address. Not valid in cases where buyer picks it up personally/ physically from the Seller)
  • You are unhappy with the item quality (This is valid only if it has been delivered / shipped to the address. Not valid in cases where buyer picks it up personally/ physically from the Seller)
  • The item is different from description on the website (This is valid only if it has been delivered / shipped to the address. Not valid in cases where buyer picks it up personally/ physically from the Seller)
  • There is Size/Fit issue (This is valid only if it has been delivered / shipped to the address. Not valid in cases where buyer picks it up personally/ physically from the Seller)

Not Eligible

  • Items that have been worn/washed/soiled.
  • Innerwear, lingerie cannot be returned on account of hygiene.
  • Items which were sold as combos/sets, are not eligible for return/replacement as individual items.
  • Seal open branded electronic items cannot be returned in case of not being happy with the item as they can’t be resold.
  • In case of branded electronic items, brands’ return, repair and replacement policy will apply.

Terms & Conditions

  • Items must be in their original condition.
  • Only unused, unaltered, unsoiled items with their original tags will be accepted.
  • Brand packaging should be intact.
  • Brand's policy shall apply for specific branded item. We source branded items and these items are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
  • Replacements will be made basis availability of that item on the website.

Return Policy Cover (Only in cases where delivery / shipment has been made to the Buyer’s address).

Type of item

Issue

Policy

All

Physical Damage

Exchange/Refund as per your request

All

Wrong item sent

Exchange/Refund as per your request

All

Different from description on Amodadeals

Exchange/Refund as per your request

All (Excluding Electronics#)

Unhappy with the item quality

Exchange/Refund as per your request 
(Not applicable for Electronics)

Only Electronics*

Faulty or defective

Exchange/Refund as per your request

Only Clothing and Footwear

Size/Fit change/faulty

Alternate size or Refund as per request

* Electronics refers to items such as computers, tablets, mobiles, appliances and the like.

For all Hyperlocal Service of AmodaDeals (through Amodadeals.com) where the buyer picks up the merchandise or purchase directly from the neighbourhood shops, the above terms of replacement are not applicable. In such a case replacement terms will be at discretion of seller and as per standard procedure/policy that sellers adopt in their shop w.r.t replacement.

Condition For exchange

In case you are not fully satisfied with the size/fit of an item, Amodadeals will gladly help in the exchange of the item for another size, subject to fulfilment of following conditions:-

  • Item(s) need to be unused, unaltered, unsoiled, original condition with their original tags including but not limited item bar code, price tag etc., and in its original packaging Exchange/Alternate item is not given for the following
  • In the interests of hygiene, Amodadeals may refuse returns where it's obvious that the item has been worn, washed or soiled
  • Returns shall not be accepted for innerwear and lingerie due to intimate nature of items and hygiene
  • Items that are sold as sets/combos cannot be exchanged as individual items
  • In case the size requested is out of stock, Amodadeals will issue refund or wallet cash of the same amount based on customers choice, You can use wallet cash to order any other item from Amodadeals
  • Please note that cancellation of an item is not possible in case automobiles – cars, two wheelers (e.g. Mahindra Duro) and the likes
  • Returns shall not be accepted for made-to-order items like customized mattress & carpets, customized furniture, customized jewellery etc.
  • We accept cancellation of made-to-order furniture orders up to 24 hours of placing the same, without any charges to you. In the event of cancellation after 24 hours, a cancellation fee will be charged (10% of the total order value) and the balance amount will be refunded to you. No cancellation requests will be accepted 4 days after the date of receipt of order for this item on Amodadeals.
  • CD/DVDs are not eligible for refund, only replacement will be given in such cases.